Terms of Engagement

Client service | Point B will ensure:

- Regular contact occurs with calls and emails promptly responded to.
- The client will be kept up to date on relevant information regarding the jobs in progress and alternative solutions are provided if/when any issues may occur.
- The client is pre-informed of any team absences.
- All client files are backed up on a daily basis to a cloud-based server.

Creative delivery | Point B will deliver:

- Creative supported with strategic recommendations and rationale.
- Creative execution that adheres to client brand.
- Intellectual property rights to the client once payment for work completed is received.

Project management | Point B aims to:

- Have, at a minimum, monthly client meetings.
- Meet requested deadlines. Where this is not possible alternative solutions will be provided.

Production | Point B will provide:

- A cost estimate for projects unless a monthly fee for service agreement is arranged.
- Present a quote for work being supplied by an external provider (such as print) and will action following approval of cost.

Finance & Billing | Point B will:

- Prepare an invoice based on the work completed each month, if scope of project work changes additional agreed-upon charges will apply.
- For projects spanning more than one month, invoice projects in part payments for work completed during the month.
- Invoice additional work requirements based on supplied fee schedule (additional work outside of quoted project will only be completed with prior approval from client).
- Send invoices via email which require payment by the 20th of the month.
- Invoices that are 90 days outstanding will be sent to a debt collector.

Non solicitation | Point B requires that:

Other than with the prior written consent of Point B, the client must not at any time during the term of engagement or for a period of 9-months after completion of the engagement for any reason solicit, endeavour to entice away from or discourage employees from being employed by Point B. When an Point B employee is placed into a client secondment role and the client wishes to permanently employee this staff member a one-off fee will apply.

Confidentiality | Point B will:

When you give Point B confidential information, we confirm that we shall at all times keep it confidential, other than as required by law, by our insurers, or as provided for in regulatory, ethical or other professional statements relevant to our engagement. This will apply during and after this engagement. Point B may subcontract our work to other professionals within the sector. Any subcontractors are also bound by our client confidentiality terms.